Frequently Asked Questions

Please check the following:Your smartphone is connected to a 2.4 GHz WiFi network.The correct WiFi password has been entered.You are not using a guest network or a network with a browser-based login page.The signal strength at the sensor location is at least −75 dBm.The X-SOR app has the required WiFi, location or nearby-device permissions.If the connection still fails, restart your router, remove the sensor batteries for ten seconds and repeat the setup.

Temporarily deactivate mobile data on your smartphone. Alternatively, activate flight mode and then manually switch WiFi back on.Make sure that the smartphone remains connected to the same 2.4 GHz WiFi network throughout the setup process, then restart the connection procedure.

Make sure that the X-SOR app has permission to access nearby devices and, where required by your Android version, location services.The exact permission names may vary depending on the smartphone manufacturer and Android version.

The green LED indicates WiFi connection or active data transmission. A red LED can indicate setup mode or a connection error, depending on whether it remains illuminated or flashes.If the red LED continues to flash, check the WiFi password and signal strength, restart the router and remove the sensor batteries for approximately ten seconds before reinserting them.

Check that the sensor is positioned vertically and that its openings are not obstructed. Move it away from direct airflow, cooling outlets, doors, heaters, wet surfaces and condensation.Allow the sensor sufficient time to adjust after it has been moved. If the readings remain unusual, contact WINESOR Support and include screenshots of the measurements.

If you cannot find the answer you are looking for, our support team can help with setup, WiFi connectivity, app issues and product questions.Email: support@x-sor.comWhen contacting support, please include:a short description of the issue;the name of the affected sensor;your smartphone model and operating system;screenshots from the X-SOR app; andinformation about any flashing sensor LEDs.